At BoxingGearWorld, we’re committed to getting your fight gear to you quickly and ensuring you’re completely satisfied with every purchase. Whether you’re training for your next bout or just starting your boxing journey, we’ve got your back with transparent shipping and hassle-free returns.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

Standard Shipping (£12.95)
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Recommended for time-sensitive orders

Free Shipping (Orders over £50)
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Payment Options

We accept: Visa, MasterCard, JCB, and PayPal

Our Returns Promise

Even champions sometimes need to adjust their gear. That’s why we offer a 15-day return window from the date you receive your order. Items must be:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Health & Safety Note:

For hygiene reasons, we cannot accept returns on the following items unless defective:

  • Groin guards (Boxing Groin Guards)
  • Mouthguards
  • Any protective equipment that comes into direct contact with the body

How to Return or Exchange an Item

Step-by-Step Process

  1. Contact Us: Email [email protected] within 15 days using our Returns Request Template below
  2. Wait for Approval: Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days
  3. Package Your Items: Securely repackage with all original packaging and include your RMA number
  4. Ship Your Return: Send to:
    Empire Sales Store Returns
    81 St Mary St
    Cardiff, GB CF2R 4LG
  5. Track Your Return: We recommend using a trackable shipping service

Returns Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear BoxingGearWorld Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) to return/exchange:
– [Product Name], [Size if applicable], [Quantity]
– [Repeat for additional items]

Reason for return/exchange: [Please specify]

For exchanges, my preferred replacement item is: [Product Name and Size if different]

Please let me know if you require any additional information.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Process

Once we receive and inspect your returned items:

  • Refund Timing: Processed within 5-7 business days after we receive your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Fight Night Ready: Our returns process is designed to be as efficient as your training regimen. Most customers receive their refunds or exchanges within 2-3 weeks from initiating the return.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a free return and send a replacement at no additional cost

At BoxingGearWorld, we’re committed to your complete satisfaction with our boxing equipment and apparel. If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our customer service team – we’re here to help you stay focused on your training!